Effective date: [Insert date]

At Knowledge and Skills Hub (“we”, “our”, “us”), we value your privacy and are committed to protecting the personal information of our students, parents, and staff. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

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From Students and Parents/Guardians

• Student’s name, date of birth, and gender

• Parent/guardian’s name and contact details (address, phone number, email)

• Educational details (school name, year group, subjects studied)

• Learning needs or medical information (where relevant to tuition)

• Attendance and progress information

• Payment and billing details

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From Tutors/Staff

• Name, contact details, qualifications, DBS information, and references

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2. How We Use Your Information

We collect and use your data to:

• Register students for tuition and manage enrolment

• Communicate with parents/guardians regarding lessons, progress, and updates

• Provide appropriate educational support based on students’ needs

• Manage payments, invoices, and financial records

• Ensure student safety and comply with safeguarding requirements

• Improve our services and respond to enquiries

We only collect the minimum information necessary for these purposes.

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3. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to provide educational services you’ve requested

• Legal obligation – to comply with safeguarding, tax, or regulatory requirements

• Consent – for specific purposes such as photography, marketing, or sharing progress reports

• Legitimate interests – to operate and improve our tuition services effectively

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4. Data Storage & Security

• All personal data is stored securely in password-protected systems and encrypted cloud services.

• Only authorised staff have access to personal data.

• Physical documents are stored in locked cabinets at our premises.

• We regularly review and update our data security measures.

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5. Data Sharing

We will never sell or share your personal information with third parties for marketing purposes.
We may share limited data only when necessary with:

• Tutors employed or contracted by us (for teaching purposes only)

• Examination boards (if applicable)

• Professional advisors (e.g., accountants, insurers, legal advisers)

• Authorities if required by law (e.g., safeguarding concerns, HMRC)

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6. Data Retention

We retain personal data only for as long as necessary:

• Student records – up to 3 years after tuition ends

• Financial records – for 6 years, as required by UK tax law
  After these periods, data will be securely deleted or anonymised.

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7. Your Data Protection Rights

You have the right to:

• Access a copy of your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permissible)

• Withdraw consent for optional data uses (e.g., photography or marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

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8. Photos, Videos & Marketing

We may take photos or videos during lessons or events for educational and promotional purposes.
We will only use such materials with prior consent given in your registration form.

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9. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The most recent version will always be available upon request or on our website.

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10. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Knowledge and Skills Hub
📍 232 Birck Ln, London, E2 7EB
📧 info@knowldegeandskillshub.co.uk
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